The supervisor is responsible for maintaining adequate oversight, staffing and service levels to support a high level of personal interaction and satisfaction for the patients of Whitsett Vision Group. This includes the following functions; check-in, check-out, records management and office management for the assigned location. This position is a working leader; will need to be hands-on in all front office functions.

Some Saturday morning work may be required. May occasionally travel to other locations.

Selected Responsibilities:

• Manages and performs front office duties, including check-in, check-out, scheduling and records management

• Ensures all employees are properly trained and adhere to the performance standards of WVG; coaching, training, correcting and appraising performance

• Maintains a professional, high-quality and service-oriented environment at all times

• Monitors and maintains office efficiency and manages daily workflow

• Provides resolution to any patient issues

• Completes audits on all patient accounts coming in the following day

• Provides support to front office and routinely performs front office duties.

• Provides assistance to Administration as requested

• Reviews/approves front office staff time prior to payroll submission

• Other special projects and duties as assigned

Qualifications/Experience:

• High School diploma or equivalent; some college preferred

• Minimum of five (5) years’ experience in a medical office front office; with previous experience in Ophthalmology or Optometry preferred; two (2) years of supervisory experience needed.

• Bi-lingual English/Spanish a plus

• Knowledge of basic medical terminology, medical insurance and the ability to clearly and effectively articulate general plan benefits to patients

• Advanced knowledge of NextGen or similar database application

• Knowledgeable of Microsoft office software, the Internet and other software products as needed; general office equipment

• Basic knowledge of medical insurance and the ability to clearly and effectively articulate general plan benefits to patients

• Outstanding customer service skills

• Strong oral/written communication skills

• Self-starter with a strong ability to set priorities, manage multiple, sometimes competing needs and work well under pressure.

• Displays leadership with staff and works independently and as part of WVG team

• Willing to “do what is necessary” to maintain high levels of staff, provider and patient satisfaction while upholding practice standards

Physical Characteristics:

While performing the duties of this job, the employee is regularly required to sit for extended periods of time, bend, squat, and kneel as necessary. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Auditory acuity should be sufficient as to adequately monitor patient and visitor activity.

Non-Smoking Environment.

EOE Employer

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